Temps plein

IT Support Specialist

Support hybrid staff with account access, device setup, SaaS permissions, and clear internal documentation.

Type d'emploiTemps plein

Salaire62 000 $CA - 82 000 $CA par an

LieuDowntown Montreal, QC

Lieu de travailSur site

Employés11-50 employés

Publié le15 mai 2026

À propos du poste

Resolve support tickets quickly while turning repeated questions into self-serve guides for new hires.

Resolve support tickets quickly while turning repeated questions into self-serve guides for new hires.
Coordinate daily handoffs with teammates, managers, and local partners around Downtown Montreal, QC.
Keep notes, checklists, or tickets current enough that the next person can act without guessing.
Spot small workflow problems early and suggest practical fixes before they become repeated blockers.
Start each shift or work block by confirming priorities for it support specialist responsibilities.
Update the shared record before handoff so blockers, decisions, and follow-ups are visible.
Escalate customer, patient, candidate, safety, or production issues with enough context to act quickly.
Share one improvement idea each week based on what is actually happening in Downtown Montreal, QC.

Recent experience connected to it support specialist work in a busy service, operations, product, or local team environment.
Comfort communicating in a bilingual Montreal workplace with French and English colleagues or customers.
Reliable availability for the listed work mode, schedule, and Greater Montreal commute pattern.
Experience using digital tools for scheduling, documentation, reporting, or team communication.

Help desk triageSaaS administrationDevice setupKnowledge base writing

French · Langue principaleEnglish